Frequently Asked Questions
Everything you need to know about shopping with Giordano Online
What are your standard shipping times and costs?
We offer standard delivery within 3-5 business days. Shipping is free for orders exceeding a specific threshold, while a flat rate applies to smaller orders. You will receive a tracking link via email once your package departs our warehouse.
How can I return or exchange an item?
You can return unworn items with original tags within 30 days of purchase. Simply log into your account to initiate a return request and generate a prepaid shipping label, or visit any Giordano physical outlet for an exchange.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and localized digital wallets. All transactions are encrypted for your security.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend comparing your body measurements against our chart, as fits may vary between Slim, Regular, and Relaxed collections.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel your order within 60 minutes of placement via the 'Order History' section. After this window, the order cannot be modified, but you may return it once received.
Are your products covered by a quality guarantee?
Yes, Giordano is committed to quality. If you receive a defective or damaged item, please contact our customer service team within 7 days of delivery for a full replacement or refund at no extra cost.